Privacy Policy

Effective Date: 22nd December 2024

1. Introduction
Welcome to Hayward Coaching (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website [insert website URL] and use our services.

2. Information We Collect
We collect personal information that you provide directly to us when you:

• Enroll in coaching programs
• Contact us for support

The types of information we collect include:

• Name
• Email address
• Phone number
• Payment details (processed securely by third-party services)
• Any other information you choose to provide

3. How We Use Your Information
We use the information we collect to:

• Provide, operate, and maintain our services
• Process payments and manage subscriptions
• Send administrative and promotional communications
• Respond to inquiries and customer support requests
• Improve our website and services

4. Legal Basis for Processing
We process your personal data under the following lawful bases:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate interests

5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers who help us operate our business
• Legal authorities if required by law
• Business partners with your consent

6. Data Retention
We retain your personal information for as long as necessary to provide you with services or as required by law. When we no longer need your data, we securely delete or anonymize it.

7. Your Data Protection Rights
Under the UK GDPR, you have the following rights:

• Access your data
• Correct inaccurate data
• Request data deletion
• Object to processing
• Request data portability

To exercise your rights, contact us at [insert email address].

8. Cookies and Tracking Technologies
We use cookies and similar technologies to collect usage data and improve your experience. You can manage your cookie preferences through your browser settings.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at beth@bethhayward.com.